Front Chat

Front Chat is a live chat widget that integrates with Front's shared inbox platform for customer communication. It enables businesses to add real-time chat functionality to websites while managing conversations through Front's unified interface. The chat widget supports automated greetings, offline messages, and intelligent routing to appropriate team members. Front Chat provides features like conversation history, customer context from previous interactions, and assignment workflows. It integrates with Front's collaboration features including internal comments, shared drafts, and analytics. The service allows teams to handle chat alongside email, SMS, and social media messages in one platform. Front Chat is used by customer support teams, sales teams, and businesses wanting cohesive multi-channel communication management.