Olark

Olark is a live chat software platform that enables businesses to communicate with website visitors in real-time through customizable chat widgets and operator dashboards. The platform provides unlimited chats and chat transcripts, allowing support teams and sales representatives to engage with customers as they browse websites. Olark includes visitor co-browsing capabilities, showing agents what pages visitors are viewing in real-time along with their location, referral source, and browsing history. It offers automation features like pre-chat surveys, offline message forms, automated greetings, and targeted chat invitations based on visitor behavior. Olark provides team management tools including chat routing, department assignment, and workload balancing to distribute chats among available agents. The platform includes customizable chat box designs, pre-written responses (canned messages), file sharing, and real-time typing indicators. Olark integrates with CRM systems, help desk software, email marketing platforms, and business tools like Salesforce, HubSpot, Slack, and Mailchimp. It provides analytics and reporting on chat volume, response times, customer satisfaction ratings, and conversion metrics. Olark is used by e-commerce sites, SaaS companies, educational institutions, and service businesses to improve customer support, generate leads, and increase sales conversions through proactive engagement.