LiveChat

LiveChat is a customer service software platform that enables businesses to communicate with website visitors in real-time through chat widgets and messaging. The platform provides agents with a centralized dashboard to handle multiple conversations simultaneously, view visitor information, and access conversation history. LiveChat includes features such as canned responses, file sharing, chat routing, and automated greetings to improve efficiency and customer experience. The solution integrates with popular CRM systems, help desk software, email marketing platforms, and e-commerce tools to provide context and streamline workflows. LiveChat offers analytics and reporting capabilities to track metrics like response times, customer satisfaction scores, and chat volume. The platform supports mobile applications for iOS and Android, allowing support teams to respond to customers from anywhere. LiveChat is used by businesses across various industries to provide instant customer support, increase sales conversions, and improve customer engagement.