SnapEngage

SnapEngage is a live chat and customer engagement platform that enables businesses to communicate with website visitors in real-time. It provides chat widgets that can be embedded on websites, proactively engaging visitors based on behavior, time on site, or specific page views. The platform includes features for managing multiple simultaneous conversations, routing chats to appropriate agents, and transferring conversations between team members. SnapEngage offers integration with CRM systems, help desk platforms, and analytics tools to centralize customer interaction data. It supports chat transcripts, visitor tracking, and detailed analytics on response times, chat duration, and conversion metrics. The service includes mobile apps allowing support agents to respond to chats from smartphones and tablets. SnapEngage is used by sales and support teams across various industries to increase conversions, provide immediate assistance, and improve customer satisfaction.