Zendesk Chat

Zendesk Chat is a live chat and messaging platform that enables businesses to communicate with customers in real-time on their websites. It provides tools for managing multiple chat conversations, routing chats to appropriate agents, and tracking chat history. The platform includes features like proactive chat triggers, pre-chat forms, and automated responses. Zendesk Chat integrates with the broader Zendesk customer service ecosystem for unified support experiences. It offers mobile apps for agents to manage chats on-the-go and SDKs for embedding chat in mobile applications. The platform provides analytics and reporting to measure chat performance and customer satisfaction. Zendesk Chat is particularly popular among customer support teams and sales organizations for real-time customer engagement.