Podium

Podium is a customer interaction platform designed for local businesses to manage reviews, messaging, payments, and customer communications from a single dashboard. It helps businesses collect and manage online reviews across multiple platforms including Google, Facebook, and industry-specific review sites. The platform provides unified messaging that consolidates text messages, web chat, Facebook messages, and Google messages into one inbox. Podium includes features for sending payment links via text, collecting customer feedback, and automating review requests after transactions. It's designed specifically for industries like automotive, healthcare, retail, and home services where local reputation and customer communication are critical. The platform helps businesses improve their online presence and respond quickly to customer inquiries across channels. Podium focuses on mobile-first communication, recognizing that many customers prefer texting over phone calls or emails.