Kustomer

Kustomer is a customer service CRM platform that unifies customer interactions across multiple channels. It provides a timeline view of customer history, conversations, and relevant data in a single interface. The platform supports omnichannel communication including email, chat, phone, SMS, and social media. Kustomer uses AI for routing, automation, and intelligent responses. It offers workflow automation, macros, and business rules for efficient support operations. The platform integrates with e-commerce, marketing, and business tools. Kustomer is used by customer support teams to provide personalized, context-rich service.