InMoment

InMoment is an enterprise customer experience management platform that helps businesses collect, analyze, and act on customer feedback across multiple touchpoints. It provides tools for conducting surveys, capturing voice of customer data, and generating actionable insights through AI-powered analytics. InMoment combines structured survey data with unstructured feedback from reviews, social media, and customer interactions. The platform includes text analytics, sentiment analysis, and predictive modeling to identify experience gaps and improvement opportunities. It offers role-based dashboards for different stakeholders and integrates with CRM and operational systems. InMoment is used by large enterprises in retail, hospitality, financial services, and other customer-centric industries.